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Refund policy

Refund policy

We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 30 days of delivery for most items in new condition. Please note that the shipping fee for return must be covered by the customer.

Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or our transit station.

The original shipping fee and Shipping Guarantee are non-refundable.

Return Procedure
Step 1:We accept return requests via email. Please contact  [email protected]   indicating the item(s) you would like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items, we will process your request within 24 hours upon your submission.

Step 2:Please mail back your item(s) according to return instructions from our service tea

Within 3 working days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued to the original payment account or credit card, according to your communication with our service team.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Please contact our Customer service at  [email protected] to get the return address.